Privacy Policy

Last updated: September 11, 2026

Mundus Foods respects your privacy. This Privacy Policy explains what information we collect through mundusfoods.com, why we collect it, how we use and share it, and the choices available to you.

Throughout this policy, “Mundus,” “Mundus Foods,” “we,” “us,” and “our” refer to Mundus Foods. “You” refers to anyone who visits our website, contacts us, creates an account, subscribes to our communications, or purchases our products.

1. Information We Collect

The information we collect depends on how you interact with Mundus Foods.

Information You Provide

You may provide information including:

• Your name;
• Billing and shipping addresses;
• Email address and telephone number;
• Account login information;
• Products ordered, order history, and purchase preferences;
• Delivery, pickup, or shipping instructions;
• Messages submitted through our contact forms or by email;
• Reviews, comments, photographs, recipes, testimonials, or other content you choose to submit;
• Newsletter and marketing preferences;
• Wholesale, food-service, or business account information; and
• Information you provide when requesting a refund, replacement, or help with a product.

Payment Information

Payments are processed by third-party payment providers. Those providers may collect payment-card details, billing information, fraud-prevention data, and other information needed to complete the transaction.

Mundus generally does not receive or store your complete payment-card number. We may receive limited payment information, such as the payment method, transaction status, billing name, and the final digits of a card.

Information Collected Automatically

When you use the website, we and the service providers supporting it may automatically collect information such as:

• Your IP address;
• Browser and device type;
• Operating system;
• Approximate location derived from your IP address;
• Pages viewed, links selected, and time spent on the website;
• The website or advertisement that referred you to us;
• Shopping-cart activity and checkout progress;
• Cookie identifiers and similar technical information; and
• Website errors, security events, and general usage information.

Information From Other Sources

We may receive information from payment processors, shipping carriers, fraud-prevention providers, analytics services, email providers, social networks, retailers, wholesale partners, or other services involved in your interaction with Mundus.

For example, a carrier may provide delivery status, or a retailer may contact us about a product-quality concern.

2. How We Use Information

We may use personal information to:

• Process, fulfill, ship, deliver, and document orders;
• Provide order confirmations, tracking details, and service notices;
• Operate customer, wholesale, and food-service accounts;
• Respond to questions, requests, reviews, and complaints;
• Evaluate refunds, replacements, delivery problems, and product-quality concerns;
• Investigate product safety, traceability, labeling, authenticity, or brand-representation concerns;
• Send newsletters or promotional messages when permitted;
• Remember cart contents and website preferences;
• Understand how customers use the website and improve its content, products, and performance;
• Protect the website, our customers, and Mundus from fraud, abuse, unauthorized access, and security threats;
• Maintain records and enforce our agreements;
• Comply with tax, accounting, food-safety, consumer-protection, and other legal obligations; and
• Establish, exercise, or defend legal claims.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies. Some are necessary for the website to function. Others help us understand website activity, remember preferences, improve performance, or measure communications and promotions.

Cookies may be used to:

• Keep products in your shopping cart;
• Remember account or checkout preferences;
• Support website security and fraud prevention;
• Measure traffic and website performance; and
• Understand whether communications or promotions are useful.

You may be able to control cookies through our cookie banner or your browser settings. Blocking necessary cookies may prevent parts of the website, cart, account, or checkout from working correctly.

Where required by applicable law, we honor qualifying browser-based universal opt-out signals for targeted advertising or the sale of personal information. Because these signals are associated with a browser or device, you may need to enable the setting separately on each browser or device you use.

4. How We Disclose Information

We may disclose personal information to service providers and other parties that help us operate Mundus Foods, including:

• Website hosting and e-commerce providers;
• Payment processors and fraud-prevention services;
• Shipping carriers, delivery services, and fulfillment providers;
• Email, customer-service, and communication providers;
• Analytics, security, and website-performance providers;
• Professional advisers such as accountants, attorneys, insurers, and consultants;
• Government agencies, regulators, courts, or law-enforcement authorities when disclosure is required or legally appropriate; and
• A successor or prospective successor involved in a merger, financing, reorganization, sale, or transfer of some or all of the business.

We may also disclose information at your direction, with your consent, or when reasonably necessary to protect the rights, safety, property, products, customers, or reputation of Mundus Foods or another person.

5. Sale and Targeted Advertising

Mundus Foods does not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain website analytics or advertising technologies, even when no money changes hands. If Mundus uses technologies covered by those definitions, you may have the right to opt out through the website’s privacy or cookie controls, a qualifying universal opt-out signal, or by contacting us.

We do not knowingly sell personal information belonging to children.

6. Email and Marketing Choices

If you subscribe to marketing emails, you may unsubscribe through the link included in the message or by contacting us at info@mundususa.com.

Unsubscribing from marketing messages will not prevent us from sending transactional or service communications, such as order confirmations, delivery updates, account notices, product-safety information, or responses to your requests.

7. Accounts and Comments

If you create an account, we store the information needed to maintain it and provide its features. You may review or update certain account information by signing in.

If website comments or reviews are enabled, we may collect the information entered in the form along with technical information used for spam detection, moderation, security, and troubleshooting. Content you intentionally post publicly may be visible to other visitors.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, meeting tax and accounting requirements, responding to disputes, supporting food-safety and product-traceability obligations, preventing fraud, and complying with law.

Different types of information may be kept for different periods. When information is no longer reasonably needed, we may delete it, de-identify it, or retain it as permitted or required by law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No website, storage system, payment method, or electronic transmission can be guaranteed completely secure, however.

You are responsible for keeping your account password confidential and for notifying us if you believe your account or information has been accessed without authorization.

10. Your Privacy Rights

Depending on where you live and whether the applicable law covers our processing, you may have the right to:

• Confirm whether we process your personal information;
• Access or obtain a copy of certain personal information;
• Correct inaccurate personal information;
• Delete certain personal information;
• Request information about categories of information we collect, use, or disclose;
• Request a list of specific third parties that received your personal information, where required;
• Opt out of the sale of personal information, targeted advertising, or certain profiling;
• Withdraw consent where processing depends on consent; and
• Appeal a decision concerning a privacy request.

You may submit a privacy request by emailing info@mundususa.com. Please use the subject line “Privacy Request” and explain what you are requesting.

We may need to verify your identity before completing a request. We will use information supplied for verification only as reasonably necessary to process the request. Authorized agents may submit requests where permitted by law, but we may require proof of authority and identity.

Some information may be exempt from a request or may need to be retained for transactions, food safety, fraud prevention, legal compliance, or the establishment or defense of legal claims.

We will not discriminate against you for exercising an applicable privacy right.

11. Appeals

If we deny a privacy request and applicable law gives you a right to appeal, you may appeal by emailing info@mundususa.com with the subject line “Privacy Appeal.” Please include enough information for us to identify the original request and explain why you believe the decision should be reconsidered.

12. Children’s Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate permission, contact us so we can review and delete it when required.

13. Third-Party Websites and Services

Our website may link to or use services operated by other companies. Their privacy practices are governed by their own policies, not this one.

We encourage you to review the privacy information provided by payment processors, delivery services, social networks, and other third parties before providing information directly to them.

14. Changes to This Policy

We may update this Privacy Policy when our website, services, practices, or legal obligations change. The revised policy will be posted on this page with an updated date.

If a change materially affects how we use information already collected, we will provide any additional notice or choice required by applicable law.

15. Contact Us

Questions, concerns, and privacy requests may be sent to:

Mundus Foods
18514 SE Vogel Way
Damascus, OR 97089
United States
info@mundususa.com