Questions are always welcome

Answers without pretense.

Straightforward information about Mundus products, ingredients, allergens, dairy-free creamery storage, ordering, and the occasional mystery of what exactly “refined-sugar-free” means.

Products, ingredients & allergens

Are all Mundus products vegan?

Yes. Everything we make is entirely plant-based and contains no dairy, eggs, meat, or other animal-derived ingredients.

Are all Mundus products gluten-free?

No. We make both gluten-free and wheat-based products. Gluten-free products are clearly labeled, so please check the individual product page and package before purchasing.

Is Mundus a gluten-free facility?

No. We produce gluten-free and wheat-based products in the same kitchen. We follow careful cleaning and handling practices, but we cannot guarantee that cross-contact will never occur.

Do Mundus products contain nuts?

Some do. Our dairy-free creamery bases are made from cashews, beans, or hazelnuts, depending on the product. Some also contain coconut, and other products may contain or be produced around common allergens. Please check the ingredient and allergen information for the specific product before purchasing.

What does “refined-sugar-free” mean?

It means the product contains no refined cane sugar. Depending on the recipe, sweetness may come from ingredients such as date sugar or coconut sugar. It does not mean sugar-free, and the package and product page remain the best source for the exact ingredients.

Can one Mundus baking mix really make more than one thing?

That is very much the point. Many of our baking mixes can become pancakes, waffles, muffins, biscuits, cakes, cookies, or other useful things. Each package includes directions, and we share additional ideas in Recipes & Blog. Most mixes do one thing. Ours never got the memo.

Will people without dietary restrictions like these products?

That is the standard we design for. A thoughtful dietary option should be good food first—not a consolation prize. Our goal is to help mixed-diet households make one meal that everyone is genuinely happy to eat.

Dairy-free creamery

Is Mundus dairy-free cream cheese really dairy-free?

Completely. Our dairy-free cultured cream cheese contains no milk or other dairy ingredients.

What is Original Dairy-Free Cream Cheese made from?

Five familiar ingredients: cashews, water, refined coconut oil, salt, and dairy-free Lactobacillus cultures. Additional ingredients vary by flavor.

What makes Mundus dairy-free cream cheese different?

Some flavors are added. This one is earned. We use live cultures to develop the smooth texture and familiar flavor dairy-free cream cheese is supposed to have—without aggressive sourness, gritty weirdness, artificial flavoring, or amalgamated goo.

Are Mundus whipped creams cultured?

No. Our dairy-free cream cheeses and soured cream are cultured; our whipped creams are not.

Does Mundus dairy-free cream cheese need refrigeration?

Yes. Keep it refrigerated, use clean utensils, and return it to the refrigerator promptly after serving.

How long does Mundus dairy-free cream cheese last?

Unopened dairy-free cream cheese has a 30-day refrigerated shelf life. Once opened, keep it refrigerated, use clean utensils, and enjoy it within 14 days. Follow the date and storage instructions on your package.

Can I freeze Mundus dairy-free cream cheese?

Yes. It can be frozen, although the texture may change slightly after thawing. Thaw it in the refrigerator and stir well before using.

How can I use dairy-free cream cheese besides putting it on a bagel?

Use it in sauces, dips, frostings, pasta, soups, stuffed vegetables, baked dishes, and anywhere a recipe could use something creamy, flavorful, and useful. Bagels are invited. They are simply not in charge.

Shopping, seasons & wholesale

Where are Mundus products made?

In small batches in Portland, Oregon, by real people who care quite a lot about what ends up on your table.

Where can I buy Mundus products?

You can shop online and find us at local markets and select retail partners. Availability changes because small batches have opinions, so contact us if you are looking for something specific.

How do seasonal products work?

Seasonal products appear when their ingredients and the calendar make sense. Some return annually, some stay until the preserved harvest runs out, and some politely refuse to follow a rigid schedule. Preservation is part of seasonal eating—not a loophole.

What should I do if something is wrong with my order?

Contact us promptly with your order number, a description of the issue, and photographs when helpful. Do not consume any product that appears damaged, improperly sealed, spoiled, contaminated, or otherwise unsafe.

How will my order be shipped?

Available shipping methods and costs are shown during checkout. Refrigerated and shelf-stable products have different handling needs, so the options shown for your order are the ones that apply. See our Shipping Policy for details.

Can I return a food product?

Because we sell food—some of it perishable—we generally cannot accept physical returns. If an order arrives damaged, incorrect, unsafe, or otherwise not as expected, contact us so we can review the situation. See our Refund and Returns Policy for details.

Does Mundus offer wholesale or food-service products?

Yes. We work with cafés, bakeries, restaurants, retailers, caterers, hospitality teams, schools, and other community-minded kitchens. Visit our Wholesale page to start the conversation.

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