Shipping Policy
Last updated: September 11, 2026
Mundus Foods makes plant-based comfort food in small batches. This means we sometimes need a little time to make, package, and safely send your order—but we will always do our best to tell you what to expect.
This Shipping Policy applies to retail orders placed through mundusfoods.com. Separate delivery terms may apply to wholesale, food-service, custom, or recurring-production orders.
Order Processing
Orders are typically processed during regular business days, excluding weekends and holidays. Processing time may vary according to product availability, production schedules, order volume, and the type of products ordered.
The estimated processing or delivery information shown at checkout is an estimate unless we specifically state that a date is guaranteed.
If an item is temporarily unavailable or your order will be substantially delayed, we will contact you using the email address provided with your order. When required by law, you will be given the choice to accept the delay or cancel the affected order for a refund.
Refrigerated and Temperature-Sensitive Products
Some Mundus dairy-free creamery products require refrigeration and special shipping arrangements.
We may:
- Limit refrigerated shipping to certain destinations;
- Ship refrigerated orders only on particular days of the week;
- Delay shipment to avoid a package sitting with a carrier over a weekend or holiday;
- Use insulated packaging, cold packs, or expedited shipping;
- Temporarily suspend refrigerated shipping during unsafe weather conditions; or
- Require refrigerated items to be ordered separately from shelf-stable products.
Cold packs are intended to help products remain cool during transit. They may not be frozen when the package arrives. This alone does not necessarily mean the food is unsafe.
Refrigerate temperature-sensitive products promptly upon arrival and follow the storage instructions on the product label.
If a refrigerated product arrives warm, damaged, leaking, swollen, unsealed, or otherwise questionable, do not consume it. Photograph the product and packaging and contact info@mundususa.com within 48 hours of delivery.
Shelf-Stable Products
Dry mixes and other shelf-stable products do not normally require temperature-controlled shipping. Please store them in a cool, dry place and follow the storage instructions printed on the package.
Shipping Charges and Delivery Areas
Available shipping methods and charges are displayed during checkout. Charges may depend on the destination, package weight and size, product type, temperature-control requirements, and selected delivery speed.
We may restrict particular products—especially refrigerated products—from shipment to locations where we cannot reasonably expect them to arrive safely. If we cannot safely fulfill an order, we will contact you and refund any canceled items.
Delivery Estimates
Carrier transit times are estimates and begin after an order has been processed and transferred to the carrier. Weather, carrier disruptions, holidays, emergencies, incorrect addresses, and circumstances outside our reasonable control may affect delivery.
We are not responsible for a carrier delay by itself, but we will work with you when a delay results in a missing, damaged, or potentially unsafe product.
Shipping Addresses
Please review your shipping address carefully before submitting an order. Contact info@mundususa.com as soon as possible if it needs to be changed. We cannot guarantee changes after fulfillment has begun.
Customers may be responsible for replacement or reshipping costs when an order is undeliverable because the address submitted at checkout was incorrect, incomplete, or inaccessible.
Tracking and Delivery Confirmation
When tracking is available, it will be sent to the email address associated with your order.
If tracking shows that a package was delivered but you cannot locate it, check entrances, mail areas, parcel lockers, safe locations, neighbors, building staff, and the address on the order. Contact the carrier when appropriate, then contact us promptly if it still cannot be found.
Unattended Deliveries
You are responsible for making reasonable arrangements to receive your order. For refrigerated products, monitor tracking and retrieve the package promptly after delivery.
Mundus is not responsible for spoilage caused by a package being left unattended for an unreasonable period after confirmed delivery, being sent to an incorrect address supplied by the customer, or not being stored according to the product instructions.
We understand that real life happens. If something goes wrong, contact us and we will review the circumstances fairly.
Damaged, Incorrect, or Unsafe Deliveries
For refrigerated or temperature-sensitive products, report problems within 48 hours of delivery. For shelf-stable products, report shipping damage, missing items, or incorrect products within seven days of delivery.
Email info@mundususa.com with your name, order number, a description of the problem, photographs when relevant, and any other helpful information.
Approved claims may be resolved with a replacement, refund, or store credit, depending on product availability and the circumstances.
Local Pickup or Delivery
When local pickup or local delivery is offered, the available location, time, instructions, and charges will be displayed during checkout or communicated with your order. Refrigerated items should be taken directly to refrigeration.
The Mundus production facility is not open for unscheduled pickups.
Questions
Mundus Foods
info@mundususa.com
18514 SE Vogel Way
Damascus, OR 97089
United States