Overview

Last updated: September 11, 2026

Refunds & Returns Policy

Last updated: September 11, 2026

We want you to receive the product you ordered in a condition that is safe, usable, and recognizably Mundus.

Because we sell food—some of it perishable—we generally cannot accept physical returns. We can, however, review problems involving damage, spoilage, incorrect items, missing products, or product quality and provide an appropriate resolution when a claim is eligible.

This policy applies to retail purchases made through mundusfoods.com. Separate terms may apply to wholesale, food-service, custom, and recurring-production orders.

Food Products Cannot Generally Be Returned

For food-safety reasons, we cannot restock or resell food after it has been delivered to a customer. Please do not mail or bring a product to either Mundus address unless we specifically authorize you to do so.

A physical return is not ordinarily required for us to review a refund or replacement request. We may instead request photographs, lot information, proof of purchase, or other details.

Order Cancellations

Contact info@mundususa.com as soon as possible if you need to cancel or change an order.

We will make reasonable efforts to help, but an order cannot ordinarily be changed or canceled after production, packing, or shipment has begun. Custom products, specially produced items, and orders already in production may not be cancelable unless otherwise agreed.

Incorrect or Missing Items

If your order contains the wrong product or is missing an item, contact us within seven days of delivery. Please include your order number, the products received, and a photograph when helpful.

If we confirm the error, we may send the correct product, replace the missing item, issue store credit, or refund the affected item.

Damaged Products

Contact us if a package or product arrives crushed, broken, leaking, open, wet, contaminated, or otherwise damaged.

• Report refrigerated or temperature-sensitive product problems within 48 hours of delivery.
• Report shelf-stable product problems within seven days of delivery.

Please keep the product and packaging long enough to photograph them or provide information needed for a carrier claim, unless doing so would be unsafe.

Refrigerated Products and Temperature Concerns

Refrigerated products should be retrieved and refrigerated promptly after delivery. Cold packs may no longer be frozen when the package arrives. That alone does not necessarily indicate that the product is unsafe.

If a refrigerated product arrives warm, leaking, swollen, unsealed, visibly spoiled, or otherwise questionable, do not taste or consume it. Contact us within 48 hours with photographs and a description of its condition.

We may be unable to offer a refund or replacement when spoilage results from:

• An incorrect or incomplete address supplied with the order;
• A package being left unattended for an unreasonable period after confirmed delivery;
• Failure to refrigerate the product promptly;
• Failure to follow printed storage instructions; or
• An unauthorized delivery change made directly with the carrier.

Even in those situations, you are welcome to contact us. We would rather understand what happened than leave you arguing with a tub of dairy-free cream cheese.

Product Quality Concerns

If a product appears defective, improperly sealed, contaminated, mislabeled, or significantly inconsistent with its description, stop using it and contact us.

Please provide the product name and flavor, your order number or place of purchase, lot or date information, a description of the concern, photographs when useful, and information about how the product was stored and prepared.

Do not consume a product you believe may be unsafe. We may contact you for additional information so we can identify the affected batch and determine whether further action is needed.

Allergies, Preferences, and Purchasing Errors

Ingredient and allergen information is provided on individual product pages and product labels. Customers are responsible for reviewing this information before consuming a product.

We generally cannot provide refunds when:

• A customer overlooks a disclosed ingredient or allergen;
• A product does not suit a personal taste preference;
• A customer orders the wrong product or flavor;
• A customer selects a cashew-, bean-, or hazelnut-based product when intending to purchase a different creamery base; or
• A product was stored, prepared, or used contrary to its instructions.

Please contact us if the ingredient information displayed at the time of purchase was incorrect or if the product received does not match what was ordered.

Small-Batch Variations

Mundus products are made in small batches. Minor differences in color, texture, thickness, appearance, or packaging may occur and are not necessarily defects.

If a variation seems substantial or makes the product unusable, contact us so we can review it.

Purchases From Retailers, Markets, and Events

If you purchased a Mundus product from an independent retailer, market vendor, or other third party, contact the seller first regarding payment, exchange, or return options. Refunds for third-party purchases are generally issued by the business that processed the payment.

You may also contact us if the concern involves product quality, safety, labeling, authenticity, or representation of the Mundus Foods brand. Please include the place and approximate date of purchase, photographs, and any available receipt or product information.

Products That May Not Be Genuine or Properly Represented

Please contact us if you receive or encounter a product that:

• Appears to have been opened, altered, substituted, repackaged, or relabeled;
• Is being sold under misleading product, ingredient, or allergen information;
• Is represented as a Mundus product but does not appear to be genuine;
• Uses Mundus branding in connection with another company’s product; or
• Is sold in a way that could mislead customers about its relationship to Mundus Foods.

Refunds, Replacements, and Store Credit

Eligible claims may be resolved through a replacement, refund, or store credit, depending on the circumstances and product availability.

Approved refunds are issued to the original payment method. Processing time after issuance depends on your bank or payment provider.

Contact Us

Email info@mundususa.com and include your name, order number or place of purchase, a description of the issue, and photographs when relevant.

Mundus Foods
18514 SE Vogel Way
Damascus, OR 97089
United States